Golden Spoon Scottsdale 8-10-08

Comments: Just like Ray’s.  Quick but doing the routine and no real enthusiasm or engagement.  If this is how the teenager’s act now, I hope they get out of the service industry before adulthood.

 

Cost: $10

Acknowledgement:1

Smile:0

Efficient:2

FEE:2

Thank You:1

Total Score:  6

August 7, 2008

Business:   Enterprise Rental Car Location: DIA Date:8-5-08

Acknowledgement:1

Smile:3

Efficient:0

FEE:2

Thank You:1

Total Score:  7 Cost: $108

Comments:  I had a confirmation# but they did not have my reservation.  Took nearly 15 minutes to get a car from that point on.

Business:   Extended Stay Hotel Location: Lonetree, CO Date: 8-5-08

Acknowledgement:0

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score: 8 Cost: $70

Comments:  Checked in and the guy was nice.

 

Business: Jimmy Johns Subs   Location: Lonetree, CO  Date: 8-5-08

Acknowledgement: 1

Smile:0

Efficient: 2

FEE:2

Thank You:1

Total Score:  6  Cost: $7

Comments:  Nice and efficient, no smile though.  ALthough, I must add that girl making the sandwiches listen as I ordered so my sandwich was ready before my c.c. processed.

 

Business:   In-n-Out Burger Location: Henderson, Nv Date:8-6-08

Acknowledgement: 1

Smile: 3

Efficient: 2

FEE:2

Thank You:1

Total Score:  10 Cost: $6

Comments:  It was a typical experience I find.

 

Business:  Charles Schwab  Location: N. Scottsdale  Date:8-7-08

Acknowledgement: 1

Smile: 3

Efficient:2

FEE:2

Thank You:1

Total Score: 10  Cost: Zero but I have my kids college savings here and I did set up a monthly direct deposit which will be thousands of dollars a year.

Comments:Friendly and efficient.

Business:   Bank of America Location:  N. Scottsdale Date:8-7-08

Acknowledgement:1

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score:  10 Cost: I did a deposit.

Comments: Friendly and efficient.