Entries categorized as ‘Restaurants’
My Experience: They were very busy for 2pm. They were completely out of every type of ice tea. Spent an hour in there on my laptop and phone. The cashier yelled to her manager that it was time to get off as I was ordering.
Total Score from a possible of 10: 7
Interaction Cost: $10
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · Restaurants
Tagged: paradise bakery scottsdale
My Experience: Again tried the one at Frank Lloyd Wright and Thompson Peak. Why is this place literally half as fast as any other Starbucks (for years) and they do not seem to know? Being 8th in line and taking nearly 20 minutes is a joke. The one at the Target center down the road would have had me out in 12-14 minutes. The thing is they have enough bodies so they are spending the labor $. One person always seems to be doing a non-customer task like “bring up coffee from the back” in the middle of the rush. Maybe they practice their juggling at 5:00am instead of stocking up. If McDonald’s can get the Latte’s as tasty as their coffee, Starbucks is going to really be in trouble.
Total Score from a possible of 10: 7
Interaction Cost: $4
Said “Hello” first: 1Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Restaurants
Tagged: Scottsdale-Starbucks
Experience: If you do not think you are cool go to Hub 51. Something about this place makes everyone look and feel like every other person is part of their own, personal, entourage. Good service, good food, great vibe. I think our server made a million dollars that night which matched her look and personality.
Total Score from a possible of 10: 10
Interaction Cost: $60
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Perfection! · Restaurants
Tagged: chicago bars, chicago restaurants, hib 51 chicago
My Experience: Hit the drive-thru for a couple of McMuffins and coffee for me and the wife. Their new coffee is good but why don’t they have Sweet & Low? It’s less expensive than Equal and certainly is popular. Maybe the cashier wanted it too because she wasn’t real smiley.
Total Score from a possible of 10: 7
Interaction Cost: $6
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · Restaurants
Tagged: McDonalds
My Experience: Eight of us grabbing a pie after soccer with the kids. Nothing special either way. It was my first time there and no real reason to return.
Total Score from a possible of 10: 6
Interaction Cost: $40
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · Restaurants
Tagged: scottsdale pizza
My Experience: I have been here a few times and the sushi is good but the service is spotty. It always seems to take forever to get my bill. Once we ordered two beers from the bartender, he gave us one and we never saw him again…literally.
Total Score from a possible of 10: 5
Interaction Cost: $55
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 0 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · No Smile · Restaurants
Tagged: Denver Restaurants, Mikuni Restaurant
My Experience: Stopped in for a cup of coffee. A perfect experience for twenty five cents…something to think about.
Total Score from a possible of 10: 10
Interaction Cost: 25 Cents…yes cents.
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · Perfection! · Restaurants
Tagged: Kierland Scottsdale
My Experience: A very good experience as expected from this place. Bringing kids in is some-what foreign to them though. I asked to leave my sleeping baby in a stroller in place of a chair and the hostess acted like I insulted her mother. She then proceeded to attempt to bring me up some stairs with the stroller. I don’t think she realized nobody wanted this kid awake and making noise less than me. All though I rarely eat here anymore, the food and service was on point as effortless as always. Still the most consistent restaurant around.
Total Score from a possible of 10: 10
Interaction Cost: $60
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Perfection! · Restaurants
Tagged: houstons scottsdale, Scottsdale-Restaurants
My Experience: In and out, much smoother but also very slow.
Total Score from a possible of 10: 7
Interaction Cost: $8
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · No Smile · Restaurants
Tagged: dunkin-scottsdale
My Experience: Smooth enough but the people behind the counter were a little lax in calling me dude and “have a good one.” Just say thank you.
Total Score from a possible of 10: 5
Interaction Cost: $8
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · No Thank You · Restaurants
Tagged: chipolte-restaurants-scottsdale
