Hertz Rental Car Las Vegas 8-21-08

100daysofservice — Sat, 23 Aug 2008 14:16:25 +0000

My Experience: Being Hertz Gold a member makes it a service-less but flawless experience. So the only person I deal with is the guard at the exit gate.

Total Score from a possible of 10: 10

Interaction Cost: $88

Said “Hello” first: 1 Out of 1 point

Smiled: 3 Out of 3 points

Efficient: 2 Out of 2 points

Friendly, Engaged or Enthusiastic: 2 Out of 2 points

Said “Thank You”: 1 Out of 1 point

Bonus for getting all of the above: 1 Out of 1 point

If you have been here please leave a comment about your experience!

Enterprise Rental Car Denver 08-12-08 & 08-13-08

100daysofservice — Thu, 14 Aug 2008 03:42:32 +0000

My Experience: If buying a car today is a commodity transaction then renting one should be fast food. Why do I have to shake the person behind the counter’s hand and explain my purpose for travel? Even www.expedia.com makes this an option. Also, I wish they would stop with the up-sell/fear tactic on insurance. Having a 22 year old ask me what my deductible is really bothers me. Also, the “pre-paid gas deal” is actually more expensive then gas in Denver, although not more than the lone gas station at the airport. Fill-up on I-70 12 miles from the return and save some dough. Third time is not a charm for Enterprise since it is my third botched visit in three weeks. This time a manager checked me in and said to go outside and someone (the kids who want to know about my insurance) would be right with me. So I waited 10 minutes and watched those behind me in line drive off. Finally I went back in and we got a car…but the tags were expired, so we got another. Upon returning they charged me the wrong rate by five bucks. Why so much energy into a rental car? It was $180 for one day and two hours! Skip the handshaking and chit-chat and give me one smooth experience…Friendliness does not make up for consistently poor performance.

Total Score from a possible of 10: 8

Interaction Cost: $180