Safeway N. Scottsdale 08-17-08

My Experience: The butcher was great.  I am buying filet which is $15.49 a lb and he is engaging and exudes friendliness.  Did he think about the fact that I just had a $28 service experience?Cashier got the job done. 

Total Score from a possible of 10:  10

Interaction Cost: $40

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 8-16-08

My Experience:  Picked up 70 bucks worth of cook-out odds and ends.  Did notice that burger buns were running low so it was a big night for this.  Maybe this explains where restaurant sales are going.  Only interacted with cashier and 90lb bagger girl who offered to help me out with my bags.  One of these times I am going to say yes just to see the reaction.

Total Score from a possible of 10:  10

Interaction Cost: $70

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Jing Restaurant Denver 8-12-08

My Experience: Hip cool place on the south side of town with great food like their sister location in Cherry Creek, ‘Little Ollie’s.”  Get the shrimp tempura.  Great prices too.

Total Score from a possible of 10:  10

Interaction Cost: $50

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Earl’s Restaurant Denver-Lone Tree 8-12-08

My Experience: Why do I feel like earl’s is Hooter’s for those who make more than $80,000 a year?  Old rock music and bad food with a bunch of old men pawing at young female servers.  But, I must say, based on my service criteria they nailed it this time.  Good thing food is not in consideration and given the service staff the male bartenders work with you would think they would smile more. My cocktail server was nice and engaged though and the beer was cold.  I heard the founder of Hooter’s once said, “Cold beer and good looking women never go out of style.”

Total Score from a possible of 10:  10

Interaction Cost: $20

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 8-9-08

Comments: A leader in this focus on service.  Safeway was sued in the late 90’s by their union in California for demanding employees smile.  I used them as an example 10 years ago of how we shoud treat customers.

Cost:$67

Acknowledgement:1

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score:   10

Oregano’s Pizza N Scottsdale

Comments: This place drives friendliness!

Cost: $85 with tip.

Acknowledgement:1

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score:  10