Experience: If you do not think you are cool go to Hub 51.  Something about this place makes everyone look and feel like every other person is part of their own, personal, entourage.  Good service, good food, great vibe.  I think our server made a million dollars that night which matched her look and personality.

Total Score from a possible of 10:  10

Interaction Cost: $60

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience:  Where does all the food go?  No matter what I do my kids wake-up hungry every day.  I must say that I abandon this place a little over a year ago mostly due to the deli.  It was a long brutal experience.  I use to take a number then do all my shopping and come back just to wait a few minutes more.  However, they got it together and I have been in and out with friendly people lately.  Tonight I also used a gift card which had some issues and, unlike the folks behind me, the cashier stayed very patient and friendly.  Safeway might be in trouble for my dollars.

Total Score from a possible of 10:  10

Interaction Cost: $89

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Stopped in for a cup of coffee.  A perfect experience for twenty five cents…something to think about.

Total Score from a possible of 10:   10

Interaction Cost: 25 Cents…yes cents.

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Polished experience as it should be from this brand.  Charging for internet is a cheap-shot in this day and age.  I wonder what the time spent online vs. watching TV is for business travelers…?

Total Score from a possible of 10:  10

Interaction Cost: $130

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: A very good experience as expected from this place.  Bringing kids in is some-what foreign to them though.  I asked to leave my sleeping baby in a stroller in place of a chair and the hostess acted like I insulted her mother.  She then proceeded to attempt to bring me up some stairs with the stroller.  I don’t think she realized nobody wanted this kid awake and making noise less than me.  All though I rarely eat here anymore, the food and service was on point as effortless as always. Still the most consistent restaurant around.

Total Score from a possible of 10:  10

Interaction Cost: $60

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Being Hertz Gold a member makes it a service-less but flawless experience. So the only person I deal with is the guard at the exit gate.

Total Score from a possible of 10:  10

Interaction Cost: $88

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience:  Great job from all. The big smile, no hard sell on the insurance and only one hand-shake.  When I had to answer to the young’n about my career choice (What business are you in MR…) I just said, “Stuff.”  He laughed, got it that I didn’t want to chat about my J.O.B. and sent me on my way..yea!

Total Score from a possible of 10:  10

Interaction Cost: $80

Said “Hello” first:  1 Out of 1 point

Smiled:  3Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience:  Stopped in to get a to-go order for the family.  The staff was quick and engaged although while having a beer and waiting I did have to listen to them gossip about stuff I did not care to hear about.  Actually, it was one employee who was spouting off and I am sure the other staff members did not want to hear it either.  A little management courage to tell the guy to zip it would go a long way for staff and customer morale.

Total Score from a possible of 10:  10

Interaction Cost: $35

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: He was very helpful even though I was the jerk on the cell-phone when he walked up.  He stayed polite and insured I got the right water-filter for my fridge.

Total Score from a possible of 10:  10

Interaction Cost: $40

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: In and out, friendly as can be…

Total Score from a possible of 10:  10

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!