Entries categorized as ‘No Smile’
My Experience: The reality is this is the only doughnut shop in the area so, unlike most other retailers here, they have a captive audience which includes my six year old and me. Four or five executive types stood and watched while I stood in line for 20 minutes to buy 400 calories I do not need. I suggested to one that they put their “aces in their places” to speed up the line and she just gave me a nervous laugh. This place just opened and they were letting the inmates run they asylum. The new staff did the best they could but they were too new to handle the volume of opening Saturday and a story being in the AZ Republic today. Give yourself some extra time.
Total Score from a possible of 10: 4
Interaction Cost: $7
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · No Smile · Restaurants
Tagged: doughnuts, Dunkin-Donuts-Scottsdale
My Experience: It was $52 for a clean room in a reasonably new property right where I needed to be. Enterprise could take a lesson from this. The guy didn’t smile but…it was $52 for a hotel room in DTC! Smooth and easy transaction.
Total Score from a possible of 10: 6
Interaction Cost: $52
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Hotels · No Smile · Travel
Tagged: Denver-Hotels
Comments: Just like Ray’s. Quick but doing the routine and no real enthusiasm or engagement. If this is how the teenager’s act now, I hope they get out of the service industry before adulthood.
Cost: $10
Acknowledgement:1
Smile:0
Efficient:2
FEE:2
Thank You:1
Total Score: 6
Categories: Food · No Smile · Uncategorized
Tagged: Golden Spoon Scottsdale
Acknowledgement:1
Smile:0
Efficient:2
FEE:0
Thank You:1
Total Score: 4 Cost: $11
Comments: Quick but doing the routine. No real smile or engagement.
Categories: Food · No Smile · Restaurants
Tagged: Ray's-Pizza-Scottsdale
Acknowledgement:1
Smile:0
Efficient:0
FEE:2
Thank You:1
Total Score: 4 Cost: $17
Comments: I had a coupon emailed to me but the computer would not accept it. The real hiccup was the C-REP asked my phone number for my Borders Rewards. I had to give it to him 4 times because he kept mis-typing. On the fith try I slowed down and spoke very clearly so he would type the first three numbers then the last four. This offended him and he told me to “take it down a notch.” Which did not make sense since I had not raised my voice.
Categories: Customer Service · No Smile · Shopping
Tagged: Borders Books Scottsdale
Comments: I walked in and the “greeter” actually stared at me with out saying a word for about 10 seconds. Finally she raised her eybrows and said, “Can I help you?” flatly. The C-REP was friendly but no smile.
Cost: $169
Acknowledgement:0
Smile:0
Efficient:2
FEE:1
Thank You:1
Total Score: 4
Categories: Customer Service · No Smile · Shopping
