Entries categorized as ‘No Smile’
My Experience: Hit the drive-thru for a couple of McMuffins and coffee for me and the wife. Their new coffee is good but why don’t they have Sweet & Low? It’s less expensive than Equal and certainly is popular. Maybe the cashier wanted it too because she wasn’t real smiley.
Total Score from a possible of 10: 7
Interaction Cost: $6
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · Restaurants
Tagged: McDonalds
My Experience: I have been here a few times and the sushi is good but the service is spotty. It always seems to take forever to get my bill. Once we ordered two beers from the bartender, he gave us one and we never saw him again…literally.
Total Score from a possible of 10: 5
Interaction Cost: $55
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 0 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · No Smile · Restaurants
Tagged: Denver Restaurants, Mikuni Restaurant
My Experience: In and out, much smoother but also very slow.
Total Score from a possible of 10: 7
Interaction Cost: $8
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · No Smile · Restaurants
Tagged: dunkin-scottsdale
My Experience: With a few minutes before a movie we decide to burn up a gift card. I was looking for a book I heard about called “The 22 immutable laws of branding” and the girl said one was on order and she would be glad to hold it for me. Cashier got the job done but no thank you and not a smile to be found.
Total Score from a possible of 10: 5
Interaction Cost: $28
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · No Thank You · Shopping
Tagged: Barnes-Noble-Book-store-scottsdale
My Experience:I stopped in to buy a charger for my Blackberry. Six months ago I bought one here and it did not work with my Motorola Q. I asked for a factory brand and they said they did not have one. They assured me it would be fine. I bought one and we plugged it in right there and it did not work. All-the-while the young man behind the counter is calling me “dude” and “bro”. He also asked for my id when I gave him my American Express. I assumed he was going to glance at the id but he started entering everything. When he I asked him to stop he did not. So demanded he stop stating he did not need my home address to buy a power cord. He just gave me a look. Another charger with a few “bro’s” and “dude’s” sprinkled on top and I was out the door $39 later.”Later Bro” in leiu of a thank you. I had no idea “thank you” was almost as rare as a smile.
Total Score from a possible of 10: 1
Interaction Cost: $39
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 0 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · No Thank You · Shopping
Tagged: Go-Wireless-Las-Vegas-Henderson
My Experience:The check in was smooth. They need a system to keep track of Hilton Honors numbers better. I have stayed in this hotel literally 40 nights in the last year and every time I check in I have to find my card. Also, the staff wear a button which says, “catch me at my best.” I asked her what this meant and she said when you (the customer) sees her doing something well we should ask for a card to fill out to submit to the company stating so. So…now good customer service is not to be demanded or expected but we are to help manage the process also? USAIR does this. I am a Gold Member which means I fly like 35,000 miles a year with them. In the pack I got welcoming me to the “club” are small business cards I am suppose to give to some USAIR staff memember if I see them doing a good job. I do not understand how this idea got off a spiral notebook and into play. I will be writing on airline travel later today.
Total Score from a possible of 10: 7
Interaction Cost: $99
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Hotels · No Smile · Travel
Tagged: hotels-las-vegas-henderson-homewood-suites
My Experience: Smooth enough but the people behind the counter were a little lax in calling me dude and “have a good one.” Just say thank you.
Total Score from a possible of 10: 5
Interaction Cost: $8
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · No Thank You · Restaurants
Tagged: chipolte-restaurants-scottsdale
My Experience: Even though I had a dozen roses in my hand the cashier could not smile or act like she was even slightly wanting to be there. She also did not have her cash drawer so it stopped the whole line when the guy in front of me went to pay cash. A stoic, “Have a good day” is not a thank you.
Total Score from a possible of 10: 0
Interaction Cost: $12
Said “Hello” first: 0 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 0 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Grocery · No Smile · No Thank You · Safeway · Shopping
Tagged: Scottsdale-Safeway
My Experience: Drive through for pancakes. If only he’d smiled…
Total Score from a possible of 10: 7
Interaction Cost: $10
Said “Hello” first: 1 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · No Smile · Restaurants
Tagged: McDonalds, Scottsdale-Restaurants
My Experience: Forgot whipped cream for the cook-out. Went through self cashier. No interactions.
Total Score from a possible of 10: 0
Interaction Cost: $3
Said “Hello” first: Out of 1 point
Smiled: Out of 3 points
Efficient: Out of 2 points
Friendly, Engaged or Enthusiastic: Out of 2 points
Said “Thank You”: Out of 1 point
Bonus for getting all of the above: Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Albertson's · Customer Service · Food · Grocery · No Smile · No Thank You
Tagged: Scottsdale-Albertson's
