Westin Hotel Denver 09-01-08

My Experience: Polished experience as it should be from this brand.  Charging for internet is a cheap-shot in this day and age.  I wonder what the time spent online vs. watching TV is for business travelers…?

Total Score from a possible of 10:  10

Interaction Cost: $130

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Homewood Suites Henderson, NV 8-21-08

My Experience:The check in was smooth.  They need a system to keep track of Hilton Honors numbers better.  I have stayed in this hotel literally 40 nights in the last year and every time I check in I have to find my card.  Also, the staff wear a button which says, “catch me at my best.”  I asked her what this meant and she said when you (the customer) sees her doing something well we should ask for a card to fill out to submit to the company stating so.  So…now good customer service is not to be demanded or expected but we are to help manage the process also?  USAIR does this.  I am a Gold Member which means I fly like 35,000 miles a year with them.  In the pack I got welcoming me to the “club” are small business cards I am suppose to give to some USAIR staff memember if I see them doing a good job.  I do not understand how this idea got off a spiral notebook and into play.  I will be writing on airline travel later today.

Total Score from a possible of 10:  7

Interaction Cost: $99

Said “Hello” first:  1 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

Homewood Suites Hotel Henderson, NV 8-19-08

My Experience: Quick check-in.  No fuss no muss one night stay.

Total Score from a possible of 10:  10

Interaction Cost: $109

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Extended Stay Hotel Denver-Lone Tree 8-12-08

My Experience: It was $52 for a clean room in a reasonably new property right where I needed to be.  Enterprise could take a lesson from this.  The guy didn’t smile but…it was $52 for a hotel room in DTC!   Smooth and easy transaction.

Total Score from a possible of 10:  6

Interaction Cost: $52

Said “Hello” first:  1 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  Out of 1 point

If you have been here please leave a comment about your experience!