Walmart 11-18-08

My Experience:  Where does all the food go?  No matter what I do my kids wake-up hungry every day.  I must say that I abandon this place a little over a year ago mostly due to the deli.  It was a long brutal experience.  I use to take a number then do all my shopping and come back just to wait a few minutes more.  However, they got it together and I have been in and out with friendly people lately.  Tonight I also used a gift card which had some issues and, unlike the folks behind me, the cashier stayed very patient and friendly.  Safeway might be in trouble for my dollars.

Total Score from a possible of 10:  10

Interaction Cost: $89

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Albertsons N. Scottsdale 11-15-08

My Experience: Obviously I see value in the self check out since I needed two bags of ice and a six pack and was right in the middle of Safeway, Albertsons and Walmart.  I wanted in and out and percieve Albertsons as cheaper than Safeway and I could have got stuck in Walmart in a big line.

Total Score from a possible of 10:  3

Interaction Cost: $10

Said “Hello” first:  0 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  0 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  Out of 1 point

If you have been here please leave a comment about your experience!

Albertsons N. Scottsdale 11-11-08

My Experience: Stopped in for diapers and a loaf of bread.  Used the self-check out but at least the cashier monitoring the area looked me in the eye and said thank you.  The reality is I went here over Target in the same center, even though the diapers would be cheaper at Target, because I knew the self check out would be faster and I was rushing home for dinner.  One could easily get stuck in a 10 minute line at Target.

Total Score from a possible of 10:  8

Interaction Cost: $16

Said “Hello” first:  0 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 8-18-08

My Experience: Even though I had a dozen roses in my hand the cashier could not smile or act like she was even slightly wanting to be there.  She also did not have her cash drawer so it stopped the whole line when the guy in front of me went to pay cash. A stoic, “Have a good day”  is not a thank you.

Total Score from a possible of 10:  0

Interaction Cost: $12

Said “Hello” first:  0 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  0 Out of 2 points

Friendly, Engaged or Enthusiastic:  0 Out of 2 points

Said “Thank You”:  0 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 08-17-08

My Experience: The butcher was great.  I am buying filet which is $15.49 a lb and he is engaging and exudes friendliness.  Did he think about the fact that I just had a $28 service experience?Cashier got the job done. 

Total Score from a possible of 10:  10

Interaction Cost: $40

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Albertson’s N. Scottsdale 8-16-08

My Experience: Forgot whipped cream for the cook-out.  Went through self cashier.  No interactions.

Total Score from a possible of 10:  0

Interaction Cost: $3

Said “Hello” first:  Out of 1 point

Smiled:  Out of 3 points

Efficient:  Out of 2 points

Friendly, Engaged or Enthusiastic:  Out of 2 points

Said “Thank You”:  Out of 1 point

Bonus for getting all of the above:  Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 8-16-08

My Experience:  Picked up 70 bucks worth of cook-out odds and ends.  Did notice that burger buns were running low so it was a big night for this.  Maybe this explains where restaurant sales are going.  Only interacted with cashier and 90lb bagger girl who offered to help me out with my bags.  One of these times I am going to say yes just to see the reaction.

Total Score from a possible of 10:  10

Interaction Cost: $70

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Whole Foods Scottsdale 8-10-08

Comments: Asked a C-REP where floral was and she pointed across the store.  Safeway walks you to the isle you need.  Cashier was friendly and engaging.

Cost:$11

Acknowledgement:1

Smile:2

Efficient:2

FEE:1

Thank You:1

Total Score:   7

Safeway N. Scottsdale 8-9-08

Comments: A leader in this focus on service.  Safeway was sued in the late 90’s by their union in California for demanding employees smile.  I used them as an example 10 years ago of how we shoud treat customers.

Cost:$67

Acknowledgement:1

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score:   10