Safeway N. Scottsdale 08-17-08

My Experience: The butcher was great.  I am buying filet which is $15.49 a lb and he is engaging and exudes friendliness.  Did he think about the fact that I just had a $28 service experience?Cashier got the job done. 

Total Score from a possible of 10:  10

Interaction Cost: $40

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Albertson’s N. Scottsdale 8-16-08

My Experience: Forgot whipped cream for the cook-out.  Went through self cashier.  No interactions.

Total Score from a possible of 10:  0

Interaction Cost: $3

Said “Hello” first:  Out of 1 point

Smiled:  Out of 3 points

Efficient:  Out of 2 points

Friendly, Engaged or Enthusiastic:  Out of 2 points

Said “Thank You”:  Out of 1 point

Bonus for getting all of the above:  Out of 1 point

If you have been here please leave a comment about your experience!

Safeway N. Scottsdale 8-16-08

My Experience:  Picked up 70 bucks worth of cook-out odds and ends.  Did notice that burger buns were running low so it was a big night for this.  Maybe this explains where restaurant sales are going.  Only interacted with cashier and 90lb bagger girl who offered to help me out with my bags.  One of these times I am going to say yes just to see the reaction.

Total Score from a possible of 10:  10

Interaction Cost: $70

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Dunkin Donuts N. Scottsdale 8-16-08

My Experience: The reality is this is the only doughnut shop in the area so, unlike most other retailers here, they have a captive audience which includes my six year old and me.  Four or five executive types stood and watched while I stood in line for 20 minutes to buy 400 calories I do not need.   I suggested to one that they put their “aces in their places” to speed up the line and she just gave me a nervous laugh. This place just opened and they were letting the inmates run they asylum. The new staff did the best they could but they were too new to handle the volume of opening Saturday and a story being in the AZ Republic today.  Give yourself some extra time. 

Total Score from a possible of 10:  4

Interaction Cost: $7

Said “Hello” first:  1 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  0 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

Brio Italian Restauant Denver 8-12-08

My Experience:Overall it was good.  Nothing really spectacular except the patio view.  Server was a nice all american girl. Lobster Bisque and Margarita Pizza I would get again.  It came out quick.  We did sit for about 5 minutes before anyone helped us out on the patio.

Total Score from a possible of 10:  8

Interaction Cost: $40

Said “Hello” first:  0 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above: 0 Out of 1 point

If you have been here please leave a comment about your experience!

Jing Restaurant Denver 8-12-08

My Experience: Hip cool place on the south side of town with great food like their sister location in Cherry Creek, ‘Little Ollie’s.”  Get the shrimp tempura.  Great prices too.

Total Score from a possible of 10:  10

Interaction Cost: $50

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Earl’s Restaurant Denver-Lone Tree 8-12-08

My Experience: Why do I feel like earl’s is Hooter’s for those who make more than $80,000 a year?  Old rock music and bad food with a bunch of old men pawing at young female servers.  But, I must say, based on my service criteria they nailed it this time.  Good thing food is not in consideration and given the service staff the male bartenders work with you would think they would smile more. My cocktail server was nice and engaged though and the beer was cold.  I heard the founder of Hooter’s once said, “Cold beer and good looking women never go out of style.”

Total Score from a possible of 10:  10

Interaction Cost: $20

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Golden Spoon Scottsdale 8-10-08

Comments: Just like Ray’s.  Quick but doing the routine and no real enthusiasm or engagement.  If this is how the teenager’s act now, I hope they get out of the service industry before adulthood.

 

Cost: $10

Acknowledgement:1

Smile:0

Efficient:2

FEE:2

Thank You:1

Total Score:  6

Ray’s Pizza Scottsdale 8-10-08

Acknowledgement:1

Smile:0

Efficient:2

FEE:0

Thank You:1

Total Score:  4 Cost: $11

Comments: Quick but doing the routine.  No real smile or engagement.

Whole Foods Scottsdale 8-10-08

Comments: Asked a C-REP where floral was and she pointed across the store.  Safeway walks you to the isle you need.  Cashier was friendly and engaging.

Cost:$11

Acknowledgement:1

Smile:2

Efficient:2

FEE:1

Thank You:1

Total Score:   7