My Experience: They were very busy for 2pm.  They were completely out of every type of ice tea.  Spent an hour in there on my laptop and phone.  The cashier yelled to her manager that it was time to get off as I was ordering.

Total Score from a possible of 10:  7

Interaction Cost: $10

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  0 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience:  Where does all the food go?  No matter what I do my kids wake-up hungry every day.  I must say that I abandon this place a little over a year ago mostly due to the deli.  It was a long brutal experience.  I use to take a number then do all my shopping and come back just to wait a few minutes more.  However, they got it together and I have been in and out with friendly people lately.  Tonight I also used a gift card which had some issues and, unlike the folks behind me, the cashier stayed very patient and friendly.  Safeway might be in trouble for my dollars.

Total Score from a possible of 10:  10

Interaction Cost: $89

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Eight of us grabbing a pie after soccer with the kids.  Nothing special either way.  It was my first time there and no real reason to return.

Total Score from a possible of 10:   6

Interaction Cost: $40

Said “Hello” first:  1 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: I have been here a few times and the sushi is good but the service is spotty.  It always seems to take forever to get my bill.  Once we ordered two beers from the bartender, he gave us one and we never saw him again…literally.

Total Score from a possible of 10:  5

Interaction Cost: $55

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  0 Out of 2 points

Friendly, Engaged or Enthusiastic:  0 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Stopped in for a cup of coffee.  A perfect experience for twenty five cents…something to think about.

Total Score from a possible of 10:   10

Interaction Cost: 25 Cents…yes cents.

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: Stopped in for diapers and a loaf of bread.  Used the self-check out but at least the cashier monitoring the area looked me in the eye and said thank you.  The reality is I went here over Target in the same center, even though the diapers would be cheaper at Target, because I knew the self check out would be faster and I was rushing home for dinner.  One could easily get stuck in a 10 minute line at Target.

Total Score from a possible of 10:  8

Interaction Cost: $16

Said “Hello” first:  0 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: This one on Frank Lloyd Wright near AJ’s is always slower than others in the area and today was the same.  I ordered two lattes, one grande, one venti and got the grande one but then waited a few minutes while the three people behind me got their drinks, then my venti showed up.  I wonder if they have secret auditors go in and time the thru-line.  It would be easy enough to do with a digital watch and a fake cross-word in hand. I know from experience this one is half as fast as the others around here.  Another “have a nice day” and no “thank you.”  They just shut 600 units, you would think they could squeeze one out for my eight bucks, I have a coffee maker and milk frother at home and $8 is a month’s worth of coffee from Costco.  I also came from my gym which has a Coffee Plantation in the parking lot and was heading to get my dry cleaning which is next to a Coffee Bean.

Total Score from a possible of 10:  8

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  1 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  0 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience:  In and out, much smoother but also very slow.

Total Score from a possible of 10:  7

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  0 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: I ordered four different flavors of frozen yogurt to-go.  The nice kid came back and said that one was unavailable.  When I asked if they were out he said, “No, it’s frozen.”   Isn’t that the point…I got another “have a good night” in leiu of a “thank you.”  It’s just not the same.  I say have a good night while being cordial to my neighbor with whom I have not had a financial exchange.  Thank you says to me “we understand you have choices, including the choice not to get any yogurt tonight at all, and we appreciate your business.”

Total Score from a possible of 10:  6

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  0 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  0 Out of 1 point

Bonus for getting all of the above:  Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: In and out, friendly as can be…

Total Score from a possible of 10:  10

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!