My Experience: This one on Frank Lloyd Wright near AJ’s is always slower than others in the area and today was the same.  I ordered two lattes, one grande, one venti and got the grande one but then waited a few minutes while the three people behind me got their drinks, then my venti showed up.  I wonder if they have secret auditors go in and time the thru-line.  It would be easy enough to do with a digital watch and a fake cross-word in hand. I know from experience this one is half as fast as the others around here.  Another “have a nice day” and no “thank you.”  They just shut 600 units, you would think they could squeeze one out for my eight bucks, I have a coffee maker and milk frother at home and $8 is a month’s worth of coffee from Costco.  I also came from my gym which has a Coffee Plantation in the parking lot and was heading to get my dry cleaning which is next to a Coffee Bean.

Total Score from a possible of 10:  8

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  1 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  0 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!

My Experience: In and out, friendly as can be…

Total Score from a possible of 10:  10

Interaction Cost: $8

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Comments: Good clean friendly transaction.  They are also giving away a coupon for a $2 iced drink after 2:00pm!

Cost: $8

Acknowledgement:1

Smile:3

Efficient:2

FEE:2

Thank You:1

Total Score:  10