My Experience: This one on Frank Lloyd Wright near AJ’s is always slower than others in the area and today was the same. I ordered two lattes, one grande, one venti and got the grande one but then waited a few minutes while the three people behind me got their drinks, then my venti showed up. I wonder if they have secret auditors go in and time the thru-line. It would be easy enough to do with a digital watch and a fake cross-word in hand. I know from experience this one is half as fast as the others around here. Another “have a nice day” and no “thank you.” They just shut 600 units, you would think they could squeeze one out for my eight bucks, I have a coffee maker and milk frother at home and $8 is a month’s worth of coffee from Costco. I also came from my gym which has a Coffee Plantation in the parking lot and was heading to get my dry cleaning which is next to a Coffee Bean.
Total Score from a possible of 10: 8
Interaction Cost: $8
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 1 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 0 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
