My Experience: Obviously I see value in the self check out since I needed two bags of ice and a six pack and was right in the middle of Safeway, Albertsons and Walmart. I wanted in and out and percieve Albertsons as cheaper than Safeway and I could have got stuck in Walmart in a big line.
Total Score from a possible of 10: 3
Interaction Cost: $10
Said “Hello” first: 0 Out of 1 point
Smiled: 0 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 0 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Grocery
My Experience: In early on a Sunday morning. A team of executive types were doing an inspection and I must have passed them three or four times and they never once glanced my way. In fact, two walked in as I was getting my cart and the greeter at the front door said hello to them but they barely acknowledged the older gentleman who was so friendly at 7am. Their sales and stock price is up, maybe they think they made this happen and not the economy at large. It is funny to me how business’ act when they are hungry vs. when they are not. It is like the final drive in a football game when the team with the ball is down by 3. All of the sudden it’s easy to cover 40 yards in two plays. I wonder if these guys would have said hello to me or their own employee a year ago when Walmart was in the dumps relatively speaking. Deli person and cashier were on task and friendly. The high paid execs prevented this from being perfect.
Total Score from a possible of 10: 7
Interaction Cost: $78
Said “Hello” first: 1 Out of 1 point
Smiled: 2 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 1 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service
My Experience: Stopped in for a cup of coffee. A perfect experience for twenty five cents…something to think about.
Total Score from a possible of 10: 10
Interaction Cost: 25 Cents…yes cents.
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · Perfection! · Restaurants
Tagged: Kierland Scottsdale
My Experience: Stopped in for diapers and a loaf of bread. Used the self-check out but at least the cashier monitoring the area looked me in the eye and said thank you. The reality is I went here over Target in the same center, even though the diapers would be cheaper at Target, because I knew the self check out would be faster and I was rushing home for dinner. One could easily get stuck in a 10 minute line at Target.
Total Score from a possible of 10: 8
Interaction Cost: $16
Said “Hello” first: 0 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Food · Grocery · Shopping
Tagged: Scottsdale-Albertson's
