Borders Books N Scottsdale 11-24-08

My Experience:  Stopped in to pick up The Art of Influence by Chris Widener.  I spent 10 minutes looking for it and then five more trying to get someone to help me since I was sure they had one.  A nice clerk found it one minute. Ooops… 

Total Score from a possible of 10:  8

Interaction Cost: $13

Said “Hello” first:  0 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  0 Out of 1 point

If you have been here please leave a comment about your experience!