My Experience: Again tried the one at Frank Lloyd Wright and Thompson Peak. Why is this place literally half as fast as any other Starbucks (for years) and they do not seem to know? Being 8th in line and taking nearly 20 minutes is a joke. The one at the Target center down the road would have had me out in 12-14 minutes. The thing is they have enough bodies so they are spending the labor $. One person always seems to be doing a non-customer task like “bring up coffee from the back” in the middle of the rush. Maybe they practice their juggling at 5:00am instead of stocking up. If McDonald’s can get the Latte’s as tasty as their coffee, Starbucks is going to really be in trouble.
Total Score from a possible of 10: 7
Interaction Cost: $4
Said “Hello” first: 1Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
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