Mattress Firm N. Scottsdale 11-16-08

My Experience: Stopped in to look and ended up buying.  Was able to talk them down another $400 off the already on sale price.  Mattress stores, to me, fall under the “just ask” philosophy where the worst they can say is no if you ask for a lower price.  I did stray from my normal script so I could engage the sales man and his manager to talk them down.  That being said they were friendly and enthusiastic about my purchase.  My back will be happier…

Total Score from a possible of 10:  10

Interaction Cost: $999

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!