Entries from September 2008
September 9, 2008 · 1 Comment
My Experience: Well one thing I am learning is that I do shop rental cars by price because I keep coming back to Enterprise for more. This time I started to leave in my can when they realized my vehicle had expired tags…from June!
Total Score from a possible of 10: 7
Interaction Cost: $80
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 0 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 0 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Travel
Tagged: Denver-rental-cars-enterprise
My Experience: Polished experience as it should be from this brand. Charging for internet is a cheap-shot in this day and age. I wonder what the time spent online vs. watching TV is for business travelers…?
Total Score from a possible of 10: 10
Interaction Cost: $130
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Hotels · Perfection! · Travel
Tagged: Denver-Hotels, Westin-Denver
My Experience: A very good experience as expected from this place. Bringing kids in is some-what foreign to them though. I asked to leave my sleeping baby in a stroller in place of a chair and the hostess acted like I insulted her mother. She then proceeded to attempt to bring me up some stairs with the stroller. I don’t think she realized nobody wanted this kid awake and making noise less than me. All though I rarely eat here anymore, the food and service was on point as effortless as always. Still the most consistent restaurant around.
Total Score from a possible of 10: 10
Interaction Cost: $60
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
If you have been here please leave a comment about your experience!
Categories: Customer Service · Perfection! · Restaurants
Tagged: houstons scottsdale, Scottsdale-Restaurants
