My Experience: Being Hertz Gold a member makes it a service-less but flawless experience. So the only person I deal with is the guard at the exit gate.
Total Score from a possible of 10: 10
Interaction Cost: $88
Said “Hello” first: 1 Out of 1 point
Smiled: 3 Out of 3 points
Efficient: 2 Out of 2 points
Friendly, Engaged or Enthusiastic: 2 Out of 2 points
Said “Thank You”: 1 Out of 1 point
Bonus for getting all of the above: 1 Out of 1 point
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