Pei Wei N. Scottsdale 8-18-08

My Experience:  Stopped in to get a to-go order for the family.  The staff was quick and engaged although while having a beer and waiting I did have to listen to them gossip about stuff I did not care to hear about.  Actually, it was one employee who was spouting off and I am sure the other staff members did not want to hear it either.  A little management courage to tell the guy to zip it would go a long way for staff and customer morale.

Total Score from a possible of 10:  10

Interaction Cost: $35

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!