My Experience: I walked up to the counter and the woman told me I was at the wrong Budget Counter and had to go back inside. I asked if she could help me since I was there and nobody else was around. She said no since I was not a frequent renter and turned back to the other agents and their chatting. On my way back inside I passed the Enterprise Counter which had a “Cars Available” sign. Just for kicks I asked the price, talked them down ten bucks, and felt good that I did not give Ms. Snotty-Budget my business. Enterprise redeemed themselves after three rough ones, see the post.
Total Score from a possible of 10: 0
Interaction Cost:
Said “Hello” first: Out of 1 point
Smiled: Out of 3 points
Efficient: Out of 2 points
Friendly, Engaged or Enthusiastic: Out of 2 points
Said “Thank You”: Out of 1 point
Bonus for getting all of the above: Out of 1 point
If you have been here please leave a comment about your experience!
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