100 Days of Service

Earl’s Restaurant Denver-Lone Tree 8-12-08

August 14, 2008 · Leave a Comment

My Experience: Why do I feel like earl’s is Hooter’s for those who make more than $80,000 a year?  Old rock music and bad food with a bunch of old men pawing at young female servers.  But, I must say, based on my service criteria they nailed it this time.  Good thing food is not in consideration and given the service staff the male bartenders work with you would think they would smile more. My cocktail server was nice and engaged though and the beer was cold.  I heard the founder of Hooter’s once said, “Cold beer and good looking women never go out of style.”

Total Score from a possible of 10:  10

Interaction Cost: $20

Said “Hello” first:  1 Out of 1 point

Smiled:  3 Out of 3 points

Efficient:  2 Out of 2 points

Friendly, Engaged or Enthusiastic:  2 Out of 2 points

Said “Thank You”:  1 Out of 1 point

Bonus for getting all of the above:  1 Out of 1 point

If you have been here please leave a comment about your experience!

Categories: Customer Service · Food · Perfection! · Restaurants
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